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• London E
• Posted 9th Mar 2010
• Posted by: Elan Computing Ltd
• Salary: 9 GBP per hour
• Job Type: Contract
• Reference: 2239497
• This job has been viewed 112 times since it was posted.

Job Description

The Role To deliver a high quality, timely and accurate billing service to a selected catalogue of Elan clients in line with their contract and to Elans high customer service standards. The role would suit a highly motivated individual who is committed to excellence and has good attention to detail.

Key Responsibilities Check data on billing system is accurate and in line with agreed client contract. Ensure bills are raised in accordance with the Elan billing processes within the Tempest system. Ensure customer indicative data is present and correct in line with client agreement before billing. Produce bills in agreed client format to include the client calendar Liaison with all operational departments, Elan Sales Offices and Clients ensuring a high-level of customer service Investigation and resolution of invoicing queries within the team targets and turn around times and ensuring all paperwork and processes are completed and adhered to Keep process documentation and filing up to date and current. Continual search for process improvement and excellence. Ensure team WIP is always current SOX compliancy

Experience: Essential Competencies Accurately follows administrative processes. Organises and prioritises work effectively and liaises with others involved in tasks. Responds professionally to communication, adjusting the response according to the need. Asks probing questions and listens attentively. Produces straightforward written reports, briefs and instructions using standard formats Transfers factual information from a variety of sources into a set format. Ensures accuracy Applies procedure for dealing with queries and problems. Understands how own job and actions affects others. Notes requests accurately and ensures appropriate action is taken. Has excellent customer service skills and displays a positive helpful and caring attitude. Takes ownership of issues, sets expectations for resolutions and meets these. Recognises when to escalate an issue and passes on the details. Can confidently deal with difficult clients, customers and contractors. Understands and interprets basic financial information Readily contributes to team efforts and offers help where needed and works with others to solve problems. Seeks advice and uses the ideas and advice of others effectively. Recognises strengths and weaknesses of team members and plays to strengths Is a self starter with a can do attitude. Excellent analytical, logical and detailed approach to work and resolution of issues. Able to thrive in a fast-paced team environment, effectively managing multiple tasks and meeting tight deadlines experience in working in a fast paced administrative or accounts environment. Demonstrable experience of working in a team environment. Experience of working in the Recruitment Industry (not essential) GCSE Maths or a mathematical qualification Knowledge of Tempest.